At ZEEL STORE, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’ve made it easy for you to return or exchange items. Here’s how our return and refund process works:

You can return items within 5 days of receiving your order.

Items must be unused, undamaged, and in their original packaging with all tags intact.

Certain items such as mention non-returnable items, special sale products, personal care products cannot be returned.

Contact our customer service team to initiate the return. Provide your order details and the reason for the return. We will guide you on how to send the item back to us.

Once we receive your returned item, we’ll process your refund within 7 days.

Refunds will be issued to the original payment method used for the order, or as store credit, depending on the situation.

Shipping fees for returns are non-refundable, unless the return is due to a mistake on our part (e.g., wrong or damaged item).